Welcome to the Round Rock Area Serving Center’s NEW ONLINE APPLICATION SYSTEM for food, clothing and financial assistance.

PLEASE READ BEFORE APPLYING!

Our system will be closed every night for updates. Our Online Application will be open during business hours from Monday to Thursday from 10AM to 5PM and Friday from 10AM to 4PM. Our online system will be close during holidays. We do not process applications on Saturdays, Sundays and Holidays.

Before you apply, please read our Frequently Asked Questions on how to activate your account. 

Frequently Asked Questions

1) I have been a Serving Center client since before January 4,2021. Do I need to create a new account in this new system?

Yes. If you were a client and / or applied for assistance before January 4th, 2021. You still need to create an account in the new system. Please follow the steps at the “I’m New” section of the application. Once you have created a new account, our case workers will look at your file. Important: Please make sure to update all your information in order to receive assistance.

2) I just created an account, What's next?

Once that is completed, please use the “Add New Request” button and follow the questions. Once completed, you should have status of the request in the dashboard.

 

3) The new system is asking me for a password, I don’t have one, how do I get a password?

If you were a client and / or applied for assistance before January 4th, 2021. You probably don’t have a password or an account in our new system. You will need to create a new account.  If you created an account in our new system but forgot your password, please click “Forgot Password” under I’m a returning client area.

4) The system won’t let me set up a password. What can I do?

Please make sure you are following the instructions while creating a password. You will need to meet the password requirements in order to maintain your account safe. Please make sure you use 8 or more characters with a mix of letters, numbers & symbols.

5) I haven’t received an Activation Code, What do I do?

If you have the Activation Window open, please DO NOT close it. Please wait at least 10 minutes or check your SPAM folder. If you believe your Activation Code is taking too much time, please click the link that says “Resend my confirmation code”.  IMPORTANT! Please make sure you use a valid email. Do not create another account. All duplicate accounts will be automatically deleted and marked as suspicious by our system.

6) I have tried “forgot password” but it says my email isn’t registered. What can I do?

If you were a client and / or applied for assistance before January 4th, 2021. You probably don’t have an account in our new system. You will need to create a new account. If you have already created an account in our new system and forgot your password, you should receive an email with an OTP (One Time Passcode) so you can reset your password. If your account has been deactivated, please use our support form below.

7) When I try to login after creating my account, it says “Account Not Activated” What do I do?

If you had created an account in our new system and forgot your password, you should receive an email with an OTP (One Time Passcode) so you can reset your password. If your account has been deactivated, please use our support form below. IMPORTANT! Do not create another account. All duplicate accounts will be automatically deactivated and marked as suspicious by our system.

8) How can I add multiple files to my request?

In order to upload multiple files, follow the following steps as shown below:  Step 1: Click “Add Files” this will allow you to choose files. Repeat this steps as many times as needed to upload the files needed.  Step 2: Once all your files have been added into the window, click the “Upload Files” button. Once they have been uploaded, the button will change to “Uploaded”. 

9) How do I know my request has been received by a case worker?

Once your request has been completed, you will see in your dashboard your request with a NEW status. Once a case worker starts working on your request, you will see the status changed as PROCESSING.  Please Note: Due to the overwhelming demand during this time, it might take 10 – 12 business days to process your request.

WAIT! HAVE YOU READ OUR FREQUENTLY ASKED QUESTIONS ABOVE?

IF YOU HAVE, YOU ARE READY TO APPLY. 

I tried to apply but I still need help! 

If you are experiencing a problem not listed in this FAQ, please report an issue through the form below. We will respond in the order it was received.

Please Note: Due to the overwhelming demand during this time, our support team might take 24-48 hours to get back to you. We will respond only during business days. 

PLEASE MAKE SURE YOU HAVE READ AND TRIED THE FREQUENTLY ASKED QUESTIONS ABOVE BEFORE REPORTING AN ISSUE.  THANK YOU!

 

Translate »