Frequently Asked Questions

Once that is completed, please use the “Add New Request” button and follow the questions. Once completed, you should have status of the request in the dashboard.

Please make sure you are following the instructions while creating a password. You will need to meet the password requirements in order to maintain your account safe. Please make sure you use 8 or more characters with a mix of letters, numbers & symbols. If you created your account but forgot your password, please click “Forgot Password” under “I’m a returning client” section.

If you have the Activation Window open, please DO NOT close it. Please wait at least 10 minutes or check your SPAM folder. If you believe your Activation Code is taking too much time, please click the link that says “Resend my confirmation code”.  IMPORTANT! Please make sure you use a valid email. Do not create another account. All duplicate accounts will be automatically deleted and marked as suspicious by our system.

If you have already created an account in our system and forgot your password, you should receive an email with an OTP (One Time Passcode) so you can reset your password. If your account has been deactivated, please call 512-244-2431 for further instruction and/or set up an appointment.

If you created an account in our system and forgot your password, you should receive an email with an OTP (One Time Passcode) so you can reset your password. If your account has been deactivated, please call 512-244-2431 for further instruction and/or set up an appointment. IMPORTANT! Do not create another account. All duplicate accounts will be automatically deactivated and marked as suspicious by our system.

In order to upload multiple requests, follow the steps as shown below:  Step 1: Click “Add New Case”. Repeat this as many times as needed to upload the cases needed.  Step 2: Once all your cases have been added into the window, click the “Upload” button. Once they have been uploaded, the button will change to “Uploaded”.

Once your request has been completed, you will see in your dashboard your request with a NEW status. Once a case worker starts working on your request, you will see the status changed as PROCESSING.  Your request will be processed in the order it is received.

USDA Non-Discrimination Statement

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov. USDA is an equal opportunity provider, employer, and lender.